Frequently
asked questions.

Our estimated delivery time is generally 7–12 business days. Delivery times are estimates and may vary depending on your destination, carrier and circumstances outside our reasonable control.

NØRVA ships to supported destinations across Europe. Available shipping options for your destination will be displayed during checkout.

NØRVA currently offers free standard shipping within Sweden.

For other supported European markets, shipping costs and any applicable free-shipping thresholds may vary depending on your destination and order value.

The shipping information shown at checkout is the final shipping information applicable to your order.

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

If you need to change your delivery information or cancel an order, contact us as soon as possible at support@norvasupport.se.

We will try to help, but we cannot guarantee changes or cancellations once an order has entered fulfilment or has been dispatched.

If your order has not arrived within a reasonable period after the estimated delivery window, contact us at support@norvasupport.se and include your order number.

We will investigate the shipment and help you with the next steps.

NØRVA offers a voluntary 30-Day NØRVA Guarantee beginning on the date your order is delivered.

If your NØRVA product is not right for you, contact us within 30 days of delivery to request a return.

The 30-Day NØRVA Guarantee is provided in addition to your statutory consumer rights and does not replace or limit those rights.

Contact us at support@norvasupport.se before sending anything back.

Please include your order number and the product you wish to return. We will provide the appropriate return instructions.

Do not send a product back without first receiving return instructions from NØRVA.

For returns made because you have changed your mind or under the voluntary 30-Day NØRVA Guarantee, the customer is generally responsible for return shipping.

If the product is defective, damaged, incorrect or otherwise does not conform to the contract, return costs will be handled in accordance with applicable consumer law.

Once an eligible return has been received and processed, the applicable refund will be issued using the original payment method unless otherwise agreed or required by law.

Your bank or payment provider may require additional time to process the refund.

Consumers purchasing online within the EU/EEA generally have a statutory 14-day right of withdrawal for distance purchases, subject to applicable exceptions.

For goods, the withdrawal period generally begins when the goods are received in accordance with applicable law.

This right is separate from NØRVA’s voluntary 30-Day NØRVA Guarantee.

NØRVA Heat is a portable rechargeable hand warmer designed to provide warmth during everyday cold-weather activities.

Follow the operating instructions supplied with the product when using NØRVA Heat.

Battery performance depends on the operating conditions and selected settings. Detailed runtime information will be published once the final product specifications have been verified.

NØRVA Heat is rechargeable. Always follow the charging instructions supplied with your product and use compatible, undamaged charging equipment.

More detailed charging information will be displayed here once the final product documentation has been verified.

NØRVA Heat should only be used according to the instructions supplied with the product.

Stop using the product if it appears damaged, becomes unusually hot, develops an unusual odour or otherwise behaves abnormally.

Rules for travelling with rechargeable battery-powered products can vary by airline, destination and battery specification.

Check the requirements of your airline before travelling with NØRVA Heat.

Do not assume NØRVA Heat is waterproof or water-resistant unless this is expressly stated in the official product information supplied with your product.

Available payment methods are displayed at checkout and may vary depending on your country, device and payment provider.

Payments are processed through the secure payment providers available at checkout. NØRVA does not directly store complete payment-card details.

Where Klarna is available for your country and order, it will appear as a payment option during checkout. Availability and payment options are determined by Klarna and the applicable checkout configuration.