Privacy Policy

Last updated: October 2026

NØRVA respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how personal information may be collected and used when you visit our website, place an order, contact us or interact with our marketing.

01Information We Collect

Depending on how you interact with NØRVA, we may process information including:

name
billing and delivery address
email address
telephone number
order and transaction information
customer-service communications
device and browser information
IP address and technical identifiers
website interactions
marketing preferences and consent information

Payment information is handled by the relevant payment provider.

NØRVA does not directly store complete payment-card details.

02How We Use Your Information

Personal information may be processed to:

process and fulfil orders
arrange delivery
process returns and refunds
provide customer support
prevent fraud and protect our store
comply with accounting, tax and other legal obligations
operate and improve our website
measure website and advertising performance where permitted
send marketing communications where we have an appropriate legal basis

03Legal Bases

Depending on the processing activity, we may rely on performance of a contract, compliance with a legal obligation, legitimate interests or consent.

Where processing relies on consent, you may withdraw that consent.

04Shopify

Our online store is powered by Shopify.

Shopify processes information necessary to provide the ecommerce infrastructure used to operate our store.

05Service Providers

We may share information with service providers where necessary to operate NØRVA, including providers involved in:

ecommerce infrastructure
payment processing
fulfilment and delivery
customer support
email communications
analytics
advertising
product reviews

Depending on the services enabled on our store, these may include Shopify, Klaviyo, Meta, TikTok and Loox, as well as payment, logistics and fulfilment providers.

These providers may process information according to their respective roles and privacy terms.

06Advertising & Analytics

Subject to applicable consent requirements, NØRVA may use technologies provided by Meta and TikTok to understand advertising performance and measure interactions with our store.

Non-essential tracking technologies should only operate where permitted by applicable law and the visitor's consent choices.

07Email Marketing

If you subscribe to NØRVA marketing, we may use your email address and related information to send news, product information and offers.

Marketing communications may be managed through Klaviyo.

You can unsubscribe using the link provided in marketing emails.

08Reviews

NØRVA may use Loox to collect and display customer reviews and related content.

Information submitted through a review request or review feature may therefore be processed through the relevant review service.

09International Data Transfers

Some service providers may process information outside Sweden or the EU/EEA.

Where required, appropriate legal safeguards will be used for international transfers of personal data.

10Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil contractual, accounting, tax, fraud-prevention and other legal obligations.

Different categories of information may therefore be retained for different periods.

11Your Rights

Depending on applicable data-protection law, you may have rights including:

access to your personal data
correction
deletion
restriction
objection
portability
withdrawal of consent

These rights are subject to applicable legal conditions and exceptions.

To make a privacy request, contact:

support@norvasupport.se

We may need to verify your identity before completing certain requests.

12Complaints

If you believe your personal data has been processed unlawfully, you may have the right to lodge a complaint with the competent data-protection authority.

In Sweden, this is Integritetsskyddsmyndigheten (IMY).

13Changes

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.

14Contact

Privacy enquiries can be sent to:

NØRVA