Last updated: October 2026
We want you to feel confident ordering from NØRVA. If your purchase is not right for you, this page explains how returns, refunds and our voluntary 30-Day NØRVA Guarantee work.
0130-Day NØRVA Guarantee
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30-Day NØRVA Guarantee
Begins on the date your order is delivered. Provided in addition to your statutory consumer rights.
NØRVA offers a voluntary 30-Day NØRVA Guarantee.
The 30-day period begins on the date your order is delivered.
If you decide that your NØRVA product is not right for you, contact us within 30 days of delivery to request a return.
Our 30-Day NØRVA Guarantee is provided in addition to your statutory consumer rights and does not replace or limit those rights.
02How to Request a Return
Before returning a product, please contact NØRVA Customer Support at:
Please include
- your order number
- the email address used for your order
- the product you wish to return
- the reason for the return, where relevant
We will provide you with the appropriate return instructions.
Please do not send a product back without first receiving return instructions from NØRVA.
03Return Condition
Returned products should include all parts and accessories originally supplied with the product and, where reasonably possible, be returned in their original packaging.
If you exercise your statutory right of withdrawal, you may inspect and handle the product to the extent necessary to establish its nature, characteristics and functioning.
Where permitted by applicable law, you may be responsible for diminished value resulting from handling beyond what is necessary for this purpose.
04Return Shipping
For returns made because you have changed your mind or under the voluntary 30-Day NØRVA Guarantee, the customer is generally responsible for the cost of return shipping.
If the product is defective, damaged, incorrect or otherwise does not conform to the contract, return costs will be handled in accordance with applicable consumer law.
Please contact us before arranging a return so that we can provide the correct instructions.
05Statutory Right of Withdrawal
Consumers purchasing online within the EU/EEA generally have a statutory right to withdraw from a distance purchase within 14 days, subject to applicable exceptions.
For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods in accordance with applicable law.
You do not need to provide a reason when exercising your statutory right of withdrawal.
Your statutory right of withdrawal is separate from NØRVA's voluntary 30-Day NØRVA Guarantee.
06Exercising Your Right of Withdrawal
To exercise your statutory right of withdrawal, use the withdrawal function provided on our website or contact us with a clear statement that you wish to withdraw from your purchase.
Please include sufficient information for us to identify your order.
Where applicable, you may also use the statutory model withdrawal form.
07Refunds
Once an eligible return has been received and processed, the applicable refund will be issued using the original payment method unless otherwise agreed or required by law.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
For a valid exercise of the statutory right of withdrawal, reimbursement will be handled within the time limits required by applicable consumer law.
Where permitted by law, reimbursement may be withheld until the returned goods have been received or you have provided evidence that they have been sent back, whichever occurs first.
Where required by applicable consumer law, qualifying standard delivery costs will also be reimbursed.
Additional costs resulting from choosing a more expensive delivery method than the standard option offered by NØRVA may not be refundable.
08Damaged, Defective or Incorrect Products
If your product arrives damaged, is defective or is different from what you ordered, please contact us as soon as reasonably possible at:
Please provide
- your order number
- a description of the issue
- photographs or other relevant information where appropriate
We will review the issue and provide assistance in accordance with applicable consumer law.
Your statutory rights regarding defective or non-conforming goods are not limited by the 30-Day NØRVA Guarantee.
09Exchanges
We do not guarantee direct exchanges.
If you would like a different product or variant, contact Customer Support and we will advise you on the available options.
Depending on the circumstances, the simplest solution may be to return the original product and place a new order.
10Return Address
Do not send a return without first contacting NØRVA.
The appropriate return address and return instructions will be provided after your return request has been reviewed.
This helps ensure that your return is sent to the correct location and can be properly identified and processed.
11Products Sent Without Return Instructions
NØRVA cannot guarantee efficient processing of products sent to an address without following the return instructions provided by Customer Support.
Please always contact us before sending a return.
12Order Cancellations
If you wish to cancel an order before it has been dispatched, contact us as soon as possible.
We will try to accommodate your request, but we cannot guarantee cancellation once an order has entered fulfilment.
This does not affect any statutory right of withdrawal that applies after the order has been placed.
13Consumer Rights
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or replace any mandatory rights available to consumers under applicable law.
NØRVA's 30-Day NØRVA Guarantee is an additional voluntary benefit.
14Contact
For returns, refunds or problems with an order, contact:
NØRVA Customer Support
Telephone
Sweden
Please include your order number when contacting us about an existing purchase.