Last updated: October 2026
At NØRVA, we aim to make delivery simple, transparent and reliable. This page explains our estimated delivery times, shipping costs, tracking and what to do if there is an issue with your delivery.
01Where We Ship
NØRVA ships to supported destinations across Europe.
Available shipping options depend on your delivery destination and will be displayed during checkout.
02Estimated Delivery Time
Our estimated delivery time is generally:
7–12 business days
Delivery times are estimates and may vary depending on your destination, carrier and circumstances outside our reasonable control.
Business days generally exclude weekends and public holidays.
The delivery information shown during checkout or in your order confirmation should be considered together with the information on this page.
03Shipping Costs
Sweden
NØRVA currently offers free standard shipping to customers in Sweden.
Other European Markets
Shipping costs and any applicable free-shipping thresholds may vary depending on the destination and order value.
The shipping cost applicable to your order will always be displayed before you complete your purchase at checkout.
04Order Processing
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Your order will then be prepared for shipment and transferred to the relevant delivery carrier.
Once your order has been dispatched, tracking information will be provided where tracking is available.
05Order Tracking
Where tracking is available, you will receive tracking information after your order has been dispatched.
You may also be able to follow your shipment through the Track Order page on our website.
Please note that tracking information may take some time to update after a shipment has been registered with the carrier.
06Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please check your
- Full name
- Street address
- Apartment or unit number, where applicable
- Postal code
- City
- Country
- Contact information
before completing your purchase.
If you notice an error after placing an order, contact us as soon as possible at support@norvasupport.se.
We will make reasonable efforts to assist you, but we cannot guarantee that delivery information can be changed once an order has entered fulfilment or has been dispatched.
07Delivery Delays
While we aim to deliver orders within the estimated delivery period, delays may occasionally occur.
Possible causes include carrier disruptions, severe weather, public holidays, periods of unusually high demand or other circumstances outside our reasonable control.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact support@norvasupport.se with your order number so that we can investigate.
08Lost Shipments
If you believe your shipment has been lost during delivery, please contact us at support@norvasupport.se.
Include your order number and any relevant tracking information.
We will investigate the shipment with the relevant delivery provider and assist you in accordance with your applicable consumer rights.
09Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
To help us resolve the issue efficiently, please include:
- your order number
- a description of the issue
- photographs of the damaged product and packaging where relevant
Contact us at support@norvasupport.se.
Your statutory consumer rights regarding defective or damaged goods are unaffected.
10Incorrect Products
If you receive a product different from the product you ordered, please contact us as soon as reasonably possible at support@norvasupport.se.
Include your order number and information about the product received so that we can assist you.
11Multiple Shipments
In some circumstances, an order containing multiple products may be delivered in more than one shipment.
Where applicable, separate tracking information may be provided for each shipment.
12Returns
If you wish to return an order, please follow the instructions provided in our Returns & Refunds information before sending the product back.
Do not send a return without first following the return instructions provided by NØRVA.
Under the voluntary 30-Day NØRVA Guarantee, customers are generally responsible for return shipping unless the product is defective, incorrect or applicable consumer law provides otherwise.
1330-Day NØRVA Guarantee
The voluntary 30-Day NØRVA Guarantee begins on the date your order is delivered.
This guarantee is provided in addition to your statutory consumer rights and does not replace or limit those rights.
Further information can be found in our Returns & Refunds and Terms & Conditions pages.
14Contact
If you have questions about shipping or an existing delivery, contact:
NØRVA Customer Support
Telephone
Sweden
Please include your order number when contacting us about an existing order.